AFTER HOURS SMS LOADING

Whilst we provide support to our customers on a 24-hour basis and the emergency assistance to control room staff is a round the clock function, some of our support services are not operationally critical and as such not offered free of charge after hours. The SMS credit loading facility is one of those functions that we do not normally provide outside of normal office hours. Our non-critical support business hours are between 08:00 and 17:00 Monday to Friday. Please respond timeously to your low credit warning as SMS credits can not be loaded outside of office hours at the moment. We are working hard on complete automation of this process which would soon afford you a 24 hour SMS credit purchase process. In the interim we shall continue to send out low credit warnings in time for you to request credits during office hours when we have adequate resources to perform this function. Thank you for your continued support during this process.